Terms & Conditions

Terms and Conditions of Enrolment 2017

Please read our Terms and Conditions of Enrolment at our swim school, ask all the questions you need to understand them fully and then sign at the end to acknowledge your understanding.

The Biggest Little Swim School in this document will be known as “we”

1.0 General
  • Terms and conditions are subject to change. Notification of changes will be published on Facebook
  • Life Care Building is a Non-Smoking building and you must be a minimum of 10 meters from the building to smoke
  • Parents/guardians of students must remain at the centre at all times.
  • Approved swim nappies only to be worn by infants. This is in accordance with the Department of Health Code of Practice.
  • We encourage people not to wear jeweller while in the water.
  • We encourage the use of swim caps and goggles to maximise learning
  • Band-Aids are not permitted in the pool
  • Hair clips are not permitted in the pool.
  • Chewing gum is not permitted in the facility
  • We shall not be held liable for any loss, damage, theft, or injury suffered or occasioned by persons or their personal belongings as a consequence of entry onto the property.
  • By accepting enrolment into a class, it is acceptance of terms and conditions by themselves and parent/guardian.
  • We reserve the right to alter class times due to changing circumstances. All classes have minimum number If you enrol in a class that does not have minimum enrolments, you may be offered an alternative option.
  • We cannot guarantee the same instructor will teach your child every term, or that you will be offered your preferred lesson day and time when enrolling.
2.0 Photography

You are permitted to take photos of your own child only. There cannot be any other patrons in the background of your photo. Camera usage is not permitted in the Centre’s change rooms or toilet facilities under any circumstance

2.1

On occasion management will ask permission for you and your child/children to be involved in Promotional Material Photo or Video to be used:
Online, Video for teacher Training, Newspaper articles, if you do not wish your child to be involved in this please say so at the time your wishes will be adhered to.

3.0. Payment and Enrolment
  • Fees are to be paid in full at the time of enrolment, in order for the enrolment to be processed. Payments can be made on the web site or over the telephone using a credit card.
  • No part payments for enrolments can be taken.
  • We do not offer discounts for concession card holders or families of 2 swimmers, we do have discounts for family members enrolling 3 or more students, these students must be from the same immediate family.
  • Classes operate on a continual basis, payment is made monthly by direct debit from your nominated bank account, this payment information is collected upon your first booking and payment and details are stored safely in our payment gateway, payments will be taken monthly in advance.
  • Classes operate on a continual basis, payment is made monthly by direct debit from your nominated bank account, this payment information is collected upon your first booking and payment and details are stored safely in our payment gateway
  • Fees are to be paid in full at the time of enrolment, in order for the enrolment to be processed. First payments can be made on the web site or over the telephone using a credit card.
  • No part payments for enrolments can be taken.
  • We do not offer discounts for concession card holders or families of 2 swimmers, we do have discounts for family members enrolling 3 or more students, these students must be from the same immediate family.
  • Classes operate on a continual basis, payment is made monthly by direct debit from your nominated bank account, this payment information is collected upon your first booking and payment and details are stored safely in our payment gateway, payments will be taken monthly in advance.
3.1

Students can enrol during any given month and classes that are left in that month will be charged for classes attending.

  • Students currently enrolled are given priority enrolment for changing classes.
  • Fees are as advertised. Payment secures the students place in the class.
  • Fees are increased annually on the 1st July
  • A minimum of 1 month prepayment is required at the time of enrolment. Non-payment will place you on a wait list and this does not secure you place in the class.
  • Classes will not operate on public holidays.
  • If your class falls on a public holiday the cost of the term will be adjusted for the public holiday
 4.0 Termination
  • One months notice is required in writing to terminate classes.
  • Notice must be received no later than 1 month prior to the next payment due date,  last class date of attendance must be stipulated in the notification to ensure that the next payment is not processed and the swimmer is removed from the class.
5.0 Refunds and Credits

Requests for refunds and credits must be made in writing and will only apply where you or your children withdraw from the program for the remainder of the term. Refunds and credits will only be provided under extenuating circumstances that will disallow the participant from continuing lessons. Documented evidence is required for all refunds (e.g. medical certificate). All refunds will incur a 20% cancellation fee. Credits will be valid for 6 months only.

6.0 Class Levels
  • All Babies are enrolled as their age on first day of term.
  • We will accept level from other swim schools, however reserve the right to move a student to a more appropriate class if necessary.
  • When students meet all the skills of the enrolled level a certificate will be available for you to print on line at your leisure and the student will move to the next level when class times and day are available.
7.0 Missed Lessons
  • We offer 2 make up classes per student on notification of absence.
  • Make up lessons must be used within a 6months term period and are not transferrable to credits, refunded, or carried over to following month.
  • Bookings are essential for makeup classes.
  • Missed lessons cannot be used or exchanged for financial credit or refund.
  • Make up lesson cannot be rebooked. Failure to attend the designated class result in forfeiture.
  • To arrange make up please check class vacancies and advise us by email your preferred day and time and we will book and confirm this by return email.
    For policies regarding absence due to extended holidays please see section 9.
8.0. Sick Students
  • If in doubt, leave them out.
  • Please consider your child’s health as a priority.
  • Students who are unwell do not learn and infect others. Students who are unwell are not permitted to participate in a lesson.
  • We reserve the right to remove a student if the instructor believes the student to be unwell.
  • The Health Department has a list of exclusion times for infectious diseases, these times must be adhered to at all cost for the health and welfare of the other students. A list can be found on Health Department web site.
9.0 Students on Holidays

Where a student will be missing lessons due to a family holiday that is likely to be a month or more there are two options available. a) Give a months notice of cancellation and then find a suitable placement on return or b) Pay the months fee and ensure your place will be held for you on your  return , 4 makeups will be issued for  classes missed. c) pay 1/2 the month fee and hold your spot no makeups on return/

10.0 Transfers
  • Students can transfer to another class at any time if a vacancy exists in that class
Privacy Policy

The Biggest Little Swim School as defined by the Privacy Act 1998 will not sell or rent your name or personal information to anyone else. We do not sell, rent or provide outside access to our mailing list at all. We will not release your personal information to authorities unless required by law, search warrant, court order, subpoena, or fraud investigation.

The Biggest Little Swim School will not share your information with third parties, only to the extent necessary to provide the services and products requested by you. The Biggest Little Swim School only saves such personal information that is necessary for you to access and use our services. This personal information includes, but is not limited to, first and last name, email address, phone number, child/children’s names and birthdates and document creation data. Upon request, we will delete your personal information.

Your personal information will be used in order to provide you with the requested services. This includes the use of information for completing transactions or communicating back to you.

The Biggest Little Swim School site is protected by SSL security. This is indicated by the padlock symbol on your browser and means that all data sent between your browser and the server is encrypted, including your log in, profile and credit card details. Credit card transactions are processed immediately using a secure payment gateway to the banking system, so we do not store your credit card details and provide you with instant feedback on the status of a transaction.